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Professional Communication Styles Inventory (PCSI)

The PCSI is an easy-to-use assessment tool for identifying, understanding, and optimizing four major communication and coaching styles. With newfound awareness of these styles, coaches and leaders can leverage them to bring about better connection and collaboration - whether it's one-on-one or across entire organizations.

Learn how to better understand and connect with others in the workplace

Straightforward tool for understanding communication styles

Fosters rapport, respect, and inclusion

Increases coaching effectiveness and productive communications

Easy to implement with others creating immediate insights and impact 

Why use the PCSI?

As we navigate a complex world with growing diversity and inter-connectivity, the ability to communicate effectively with a wider range of people is critical to success. Whether you are working in a large company, an entrepreneurial business, or you are self-employed, the PCSI will enhance your ability to relate to others. Subsequently, the implications of better understanding in communications are limitless in terms of leadership and coaching.

History of the PCSI

The PSCI was developed by Dr. Lee Smith and Dr. Jeannine Sandstrom of CoachWorks International, Dallas, Texas USA. It has been used since 1995 by tens of thousands of individuals worldwide and has been translated into several languages. It is the first coaching instrument developed by coaches for the coaching industry. Drs. Smith and Sandstrom saw a need for understanding and mastery of interaction styles from the coaching context. The inventory is not a psychological/personality tool. It is intended to be a self-inventory where people identify how they want to give and receive feedback and advice. It is best used as a snapshot of how individuals can have effective communication in relationships. While similar to other four quadrant styles, it has the distinction of being beneficial to coaches in every industry – from personal coaches, coach managers, executive coaches, or self-coaches.

What people have to say about our PCSI Assessment Tool:

  • "The PCSI is both simple and profound. It's so easy to grasp and to use with other people, yet the insights gleaned from the results are transformative. I am a better communicator, leader, and coach as a result of the PCSI."

    Andrew E., CEFTP Student/Graduate, 2021

  • "I have used the PCSI tool with several of my clients. It has been useful in helping them understand conflict in both their professional and personal lives. It has enabled them to take a deeper look into what they can personally do to lessen conflict with opposing styles and improve communication and relationships in general."

    Laurie F.

  • " ““I recently moved into a new role, and having a better understanding of my coaching style, through PCSI, as well as being able to identify some of my colleagues styles, has helped me to lean into and out of my dominate style to engage with my new colleagues, creating a strong connection from the beginning. Plus, I generally enjoy learning more about myself, and PCSI is a simple, and easy to understand way of getting additional personal insights.”

    Stephanie O., Program Manager

Are you ready to purchase ePCSI assessments?

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Speak to one of our Team Members at:


(Toll Free in USA & Canada)

Asia Pacific

+61 2 9531 8988

Africa, Europe, UK

+44 20 3014 8933

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