The Coach U Corporate Family (“we,” “us” or “Coach U”) are leading providers of face-to-face and virtual training in Professional Coaching and providers of Executive Coaching to individuals and organizations. Our brands include Coach U, Corporate Coach U and Corporate Coaches, Inc. and others found at https://www.Coachu.com . We care about protecting the personal information of our customers and visitors who use our websites, products or services (collectively, our “Users”). We are committed to protecting the confidentiality, integrity and appropriate availability of information we hold, aligning directly with legal and contractual obligations.
Information Covered By This Privacy Notice
Information We Collect From You
In the course of your use of the Services, we obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”.
Signing Up For Services – User Information
- Information you provide prior to any registration process, such as your email when you provide it to us;
- Information that you provide during any registration process (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services; and
- Payment information that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services, including credit card data if relevant.
Use Of Services, Website Visits And Support
Data relating to your online activity on our websites with respect to our Services, including the following:
- when you update your information, communicate with us, or order new Services
- issues you encounter requiring our support or assistance
We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.
How We Use Your Information
We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
- To provide the requested Services to you;
- To provide you with useful content;
- To provide you with requested information or technical support
- In connection with our security and compliance programs;
- To communicate with you;
Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.
Sharing Of Information
As further described below, we will only share certain personal information with:
- appropriate members of the Coach U Corporate Family Staff;
- third party service providers;
- in connection with a sale, merger, acquisition or corporate reorganization;
- authorized users within your organization; and
- for legal reasons.
Sharing With Appropriate Coach U Corporate Family Staff
We share customer information with appropriate members of the Coach U staff to allow us to contact you and provide the services or products you have purchased.
Sharing With Third Party Service Providers
Occasionally, we enter into contracts with carefully selected third parties so that they can assist us in servicing you (for example, providing you with customer service, fraud detection and deterrence or access to advertising assets and providing us with information technology and storage services) or to assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). Additional information about certain third-party service providers we share personal information follows: Updated as of January 2019, the present list includes: Intermedia (Securisync/Exchange), Constant Contact, Infusionsoft, Microsoft, Survey Monkey, Full Partner, Network Solutions, Stripe, MediaTemple, and Audioacrobat. Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared.
If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.
Lastly, if legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:
- violating our terms and conditions of use;
- causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties; or
- violating federal, state, local, or other applicable law.
To the extent we are legally permitted to do so, it is our policy to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.
The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through these services; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.
When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.
Marketing Communications From Us
You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us as firstname.lastname@example.org. Some communications from us are considered transactional or service communications (for example, important account, service and billing information). You must cancel your account(s) for Coach U Corporate Family products and services, as applicable, if you do not wish to receive any transactional or service communications.
We may contact you by telephone, with your consent where applicable, related to the services or products you have purchased from the Coach U Family.
Retention Of Personal Information
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the date on which you terminate your use of the Services, unless we are otherwise required by law or regulation to retain your personal information for longer.
Legal Basis For Processing Your Information
Depending on what information we collect from you and how we collect it, we rely on various grounds for doing processing your information under the GDPR, including the following reasons:
Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. To exercise any of your rights, please send an email to email@example.com. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.
You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information, we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
You may request that we erase the personal information we hold about you in the following circumstances:
Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
Restriction Of Processing To Storage Only
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.
You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
Withdrawal Of Consent
Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by calling our office or emailing: firstname.lastname@example.org.
Third Party Links And Information Collection And Use By Our Users
Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third-party sites, you should review their privacy policies to learn about how they collect and use personal information.
Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
In the event that you wish to make a complaint about how we process your personal information, please contact us at email@example.com and we will do our best to deal with your request.
Notification Of Changes
Last modified April 23, 2019