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What’s the best investment you can make in communication?

January 13, 2021
I bet the answer isn’t what you think it is…. Communication is made up of three main elements: speaking, writing and listening. We learn to speak when we are very young thanks to our parents/care givers. We learn to write at school thanks to our teachers. When and where do we learn ...

The Camino Lessons

December 15, 2020
In 2008, when my sister Catherine asked me “would you like to walk the Camino de Santiago with me?”, “yes, I’d love to” flew out of my mouth. Although I knew little about it, my heart immediately soared at the thought of shutting my office for five – six ...

Fact + Curiosity: A Formula for Better Communication

November 24, 2020
Many leaders avoid having difficult conversations because they are not sure how to start them. I’ve developed a simple formula that applies to many if not most of those conversations. My executive coaching clients say it is one of the most useful tools I’ve given them and that ...

We speak the same language…don’t we?

November 11, 2020
As a coach, have you ever wondered why your clients sometimes look at you strangely and even ask you to repeat the question? As a mentor, I listen to many recordings and when that happens, what I notice is that often the ‘language’ the two people are using is not necessarily in ...

Fired! Coaching through it...

October 8, 2020
Fired! Coaching through it... The world has changed vastly in the past six months and our new normal includes many of our clients, friends and family being fired, laid-off or furloughed. Coaching is even more crucial now as we partner with our clients and most important, humans on their journey ...

Yikes! What to do when you’re worried your client is about to make a big mistake

September 28, 2020
Early in coach training, you learn that the coachee is 100% responsible for making the choices about their direction and the actions they will take to get where they want to be. This is so important that one of our guiding principles is that people always have a choice. But what do you do when ...

Is Unconscious Bias Relevant to Coaching?

September 16, 2020
Is Unconscious Bias Relevant to Coaching? I was involved in a (heated) online discussion on whether unconscious bias is relevant to coaching. My social injustice trigger went off. The result of that is a bit like a horse that has run away with its rider. I go somewhere fast but sometimes in ...

Three Ways to Establish Quick Rapport

August 11, 2020
Three Ways to Establish Quick Rapport. Genuine Curiosity and Interest Fact: Everyone, even the most introverted person, loves to talk about themselves. I have yet to meet a functioning human being that doesn’t love it when someone takes an authentic interest in them and what’s ...

Busy is the New Stupid

August 11, 2020
Busy is the New Stupid. The two luxuries of the 21st century are space and time. Therefore, I was drawn to this clip of Warren Buffett and Bill Gates which is called “Busy is the New Stupid”. Being busy is not a status symbol, yet some of us and some of our workplaces seem to ...

On Being a Disruptive Change Maker

July 15, 2020
On Being a Disruptive Change Maker We are experiencing what some are calling the great unraveling as we find the systems and structures (and the thinking that created them) now woefully inadequate for the creation and sustainability of a world that works for everyone. As change makers – ...

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